Luxair | Success stories by Transporeon

Customer

One of the business divisions of the LuxairGroup, LuxairCARGO provides inbound and outbound air freight handling services at Luxembourg airport. With an annual capacity of one million tons of cargo, the company operates 24/7/365 from an 80,000 sqm warehouse inside the airport, the 6th largest cargo handling facility in Europe. From live animals to luxury alcohol, from pharmaceuticals to out-of-gauge industrial parts, LuxairCARGO creates value for customers by providing integrated truck, warehouse, and aircraft freight handling services. On arrival, cargo pallets must be offloaded
from the aircraft and then unpacked, identified, and sorted. Some items of freight are moved to warehouse storage while other items are loaded onto the correct outbound truck in one of the 110 on-site loading bays.

As our airline customers are increasing their volumes since 2012, time slot management came up as a ‘must’ to help us guarantee better time management and continuous improvement of our activities."

Valentin Wawzyniak, Methods and Process Engineer LuxairCARGO

Challenges

LuxairCARGO wanted to find a solution to standardize its outbound truck scheduling process
Insufficient information from road freight carriers and constantly changing deadlines
High level of complexity as multiple items of freight may be combined under a single carrier contract or covered by many different contracts
Airlines have varying needs, so solution customization was essential
Customers were making frequent phone calls to find out the status of their cargo

Solution

The organization decided to implement Transporeon Time Slot Management to improve its imported cargo operations
When imported cargo leaves the aircraft, this solution ensures the necessary resources and outbound trucks are ready
Dynamic booking window supports variables and last-minute changes
At-a-glance dashboard displays 10 different status messages including ‘truck on site’, ‘truck called to gate’, and ‘loading begins

Results

GREATER TRANSPARENCY

Freight dispatchers can see on their dashboard the current status of every truck; LuxairCARGO plans to extend this transparency to all customers.

CUSTOMER SATISFACTION

This solution serves airline customers and forwarders including Panalpina, Qatar Airways, and China Airlines; they now make far fewer phone calls to request status
updates.

IMPROVED EFFICIENCY

Traffic congestion and truck wait times at the airport are minimized;
trucks can be efficiently loaded without delay and dispatched to destinations across Europe.

SCALABILITY

Working with the Transporeon team, LuxairCARGO has already scaled this solution to flexibly accommodate up to 40 separate delivery contracts.