A world leader in the building materials industry, Knauf Group runs 250 production plants globally and has annual sales of €10 billion (2019). In the UK, Knauf operates two factories and the company ships finished products and systems on a strict schedule to various destinations. As one of the UK’s largest manufacturers of plasterboard, Knauf UK places its transport orders with a broad pool of contracted carriers and, typically, each shipment must arrive on time. If there is an unexpected delivery delay, this can cause an entire construction project to stall.
The combination of Transporeon and Sixfold is the perfect match to achieve our goal of a fully transparent process from order to delivery.”
Brian Moran, Logistics Manager UK
On average, Knauf UK makes 42,000 shipments per year to 800 unique locations using various carriers. Delivery priorities for Knauf UK are:
Lower freight costs by assigning individual carrier orders on a day-by-day basis. So far, Knauf UK has achieved £1.5 million savings in delivery and warehouse yard handling.
Transparency allows automated handling of the carrier network and enables transport handling only by exception. Therefore, Knauf UK and its customers benefited from improved carrier efficiencies with truck turnaround times falling by 10 per cent.
Reports, such as performance measures on delayed transports and tracking quality, enable more efficient transport planning and warehouse management, and inform databased negotiations with carriers.
Better customer service – The future
With end-to-end visibility of most shipments in the network, Knauf UK is moving to keep customers informed, increasing satisfaction, with auto updates of shipment status. This will result in 80 per cent less check calls to carriers and end-customers.
Almost all ETA statuses are correctly predicted (97 percent rate), allowing early and accurate adjustment of arrival times – with a 6 min ETA accuracy on the last hour of the journey. All ETA and tracking statuses are shared with end-customers in real-time, keeping everyone up to speed and reducing check calls.