Challenges in logistics and retail reporting
High manual effort
Neutral, objective KPIs for inbound and outbound goods are difficult to determine. Even simple evaluations, such as demurrage claims, take effort to prepare.
Difficulty in answering inquiries
No timely, objective insight for ad-hoc inquiries into critical, late delivery.
Lack of objectivity
Different evaluations of KPIs: Without a reliable, objective and visible baseline, shippers, carriers and goods receivers can have a different understanding of punctuality.