Amica: How to create value for customers

About Amica

Amica is the number one supplier of household appliances in Europe. Founded in Wronki, Poland in 1957, the company has transformed from a small operation to an international brand, with a presence in nearly 70 countries, over 500 million customers and a portfolio of more than 2,000 products. 

Amica has also added Hansa, CDA, Gram and Fagor brands to its business, who also specialise in kitchen appliances. While the international brand is almost unrecognisable from its humble beginnings, the company has held onto its core values and a commitment to providing innovative, stylish, energy-efficient solutions to household challenges.

Amica in numbers:

• 500 million customers  
• 2,000 products 
• Over 2 million household appliances shipped globally each year
• 25,000 full truck loads per year 
• Nearly 70 countries 
• 3,100 employees across Europe 
• 70 years' experience 

Time management and tracking transport 

Each year over two million household appliances leave their factory in Poland and travel hundreds of kilometers to their final destination. This equates to around 25,000 full truck loads per year, or nearly 500 truck loads per week.

Orders to carriers were via email, phone call or fax, which was not only time-consuming, it meant there was no management of loading time or tracking transport. Add in the stress of volume fluctuations and seasonality, and Amica struggled to find enough trucks to deal with their shipments.

By improving Amica’s logistics processes, Transporeon has eliminated queues for loading and unloading and helped Amica achieve its company goals.

Our Time Slot Management empowers its warehouse to plan its work and resources, which enables the company to evenly distribute operations throughout the day.

As a result, Amica has:

• increased loading capacity by 20%
• reduced the occupation of the loading area to 50%
• reduced overtime for its warehouse staff
• improved customer service