ABC-CZEPCZYŃSKI: Time savings with Transporeon

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Customer

Based in Poland, ABC-Czepczyński is a family-run freight forwarding company operating across Europe. Established in 1997, the company today counts 180 employees. It first opened for business with its own fleet of vehicles. Since 2008 it started to cooperate with 200 subcontracted carriers and adds more carrier resources when required and on a case-by-case basis. The carrier uses the Transporeon platforms to bid for work, communicate, and collaborate with 60 shipping customers, each month processing around 1,500 transport orders on the platforms, with volumes steadily rising. ABC-Czepczyński is committed to ethical business operations and respecting social concerns. The freight forwarder is also involved in numerous projects and measures relating to corporate social responsibility.

Time, knowledge and money are central resources today. Transporeon services save us a lot of time. We use this time to inform ourselves in the system about who is inviting for tenders or transport orders via Best Carrier. The platform has enabled us to intensify our cooperation with many customers and to grow more strongly than ever before.

Mateusz Noszkowicz, Business Development Manager
ABC-CZEPCZYŃSKI

Challenges

It was time consuming to communicate by phone, fax, and email with shippers; sometimes information about transport orders was incomplete.
Additional time had to be invested in agreeing offline about loading and unloading dates.
Information on transport offers on the spot market and overview of tenders was missing.
Finding new customers required time-consuming researches.

Solution

ABC-Czepczyński now cooperates with 60 shippers via the Transporeon platforms and additionally uses the platform for its strategic business development.

These shipping customers allocate transport via a combination of Transporeon Transport Assignment No-touch Orders (contract-based, automatic assignment with agreed freight routes and freight types) and Best Carrier orders (day-by-day spot-market assignment to a closed pool of carriers).
The freight forwarder aims for 40% No-touch Orders and 60% Best Carrier transports, and bids for spot market business from current customers as well as other shippers.
When shippers also use Transporeon Time Slot Management and/or Transport Visibility, ABC-Czepczyński can book its own loading and unloading time slots directly on the Transporeon platform, submit status messages, and confirm delivery.
Quick and easy participation in tenders via the Ticontract platform.

RESULTS

IMPROVED QUALITY

Information on transport orders is comprehensive, visible and always up to date; customer satisfaction is assured by smoother processes and better information flow.

HIGHER EFFICIENCY

Booked time slots help to reduce waiting/charging times; full data and visibility enable better planning, resulting in more connecting loads (70% of all transports).

TIME & COST SAVINGS

Replacing manual processes with digital, standardized processes saves a lot of time and lowers processing costs; it’s quick and easy to participate in spot-market bids.

NEW BUSINESS MODEL - MORE GROWTH

This solution has enabled a new, growth-oriented business model; the freight forwarder has doubled annual transport orders by winning more bids and increasing carrier cooperation.