[CHECKLIST] When is a dock scheduling system most effective?

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A collaborative dock scheduling system can defuse “problem zone” docks and resolve most communication issues between shippers and their carriers. Use the checklist to see whether dock scheduling can benefit your company.

Loading and unloading docks are central points of contact between shippers and their carriers as well as between suppliers, manufacturers and their customers. There have been conflicts at these locations for years: carriers complain about detention and idling, and shippers are confronted with fluctuating and unpredictable carrier traffic and congestion. Dock scheduling systems help to alleviate these issues that are inherent in loading dock operations, while improving the overall logistics process for a company.

Incompatibility causes bottlenecks at the dock

One of the main issues causing delays and detention at docks is lack of communication and visibility of schedules between shippers and their carriers. Personnel at loading docks lack advance notice as to when trucks will arrive for loading and unloading. At the same time, carriers lack information as to when they can anticipate pickup or delivery for rapid processing. Industry-specific rush hours and seasonal fluctuations exacerbate the problem. Dock scheduling resolves communication barriers and creates a streamlined process for all involved. With scheduling, carriers book a time frame that is favorable for them via an electronic schedule hosted on a web-based platform. During that time frame, the freight carrier can anticipate pick-up or delivery within a shorter waiting period.

Dock Scheduling Checklist:

A dock scheduling system can be useful for a company encountering any of the following situations:

  • Detention prior to loading and unloading
  • Heavy traffic on location
  • High demurrage claims
  • High internal and external coordination efforts
  • High communication efforts that stem from working with several freight carriers
  • Small picking area or other space limitations
  • Lead time required for picking
  • Limited loading capacity

Advantages of a dock scheduling system

  • 40% reduction in detention
  • Corresponding reduction in demurrage claims
  • 30% reduction in processing time
  • 20% increase in loading performance
  • 50% reduction in the picking area
  • Fewer traffic jams on location, improving traffic safety
  • Streamlined shipping and receiving process
  • Improved personnel and resource planning

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