Shipment visibility makes transport processes transparent. Deliveries can be tracked on their way to the customer - from collection to end-point delivery. The carrier can immediately report any delay to the customer. In this way, the goods recipient is informed even before they notice the delay. Every step is documented. Carriers use this information as proof of delivery, and shippers use it to improve customer service, measure performance and evaluate suppliers. This increases customer satisfaction.
Transparent order tracking
Regular status messages make transports traceable.
Increased customer satisfaction
Transportation visibility allows the goods recipient to better adjust to possible delays and improve incoming goods planning.
Optimized customer service
Enhances the ability to provide information and customer communication. The shipper can react faster and more flexibly to unforeseen delivery events. Improves delivery performance.
Documentation of the actual delivery time enables optimization of delivery performance.
Different options for status delivery
Status messages can be sent by smartphone via the Transporeon app, the platform or the telematics system of the truck being used for transportation.
Flexible access to status information
Status information reaches the carrier and the shipper‘s dispatchers by email, via the Transporeon platform or via an interface to their own ERP system.
Reliable information about arrival and unloading times
View regular status reports from carriers about expected arrival times, unloading times and delays, for example due to traffic jams. Email alerts can be issued for delays. This information can also be provided to the customer upon request.
Integration of the goods recipient
Automated notifications about delivery status ensure a direct and fast flow of information to the customer.
Reminder and alert function
Automated status reminders can be sent individually.