Customer Success

Shell: Providing accurate and reliable information on deliveries

We at Shell started to make the real-time information on delivery provided by Transporeon directly available to our customers and we received highly positive feedback. Providing them accurate and reliable information on deliveries reduced calls with 50% almost immediately. While significantly improving the customer-experience it proved to be a 3-edge cutting sword – it brought down the effort of all parties involved, our customers, Shell, and also the carrier. We very much look forward to the next steps in this journey.”

Trevor Johnson | Logistics Performance Manager Europe at Shell

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